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Terms of service

The following Terms and Conditions apply to sales made in the LABPLAY Store only. Terms and Conditions for sales through other channels may differ.


1. Interpretation

In these Terms and Conditions, the following words and phrases shall have the following meanings:

'Buyer' means the person, firm or company who purchases the goods from LABPLAY Store

'Company' means LAB Design & Production

'Contract' means the contract between the Company and the Buyer which shall incorporate these Terms and Conditions

'Goods' means any goods agreed in the accepted order form to be supplied by the Company to the Buyer

'Place of Delivery' means the place to which the goods are to be delivered

The terms 'We', 'Company', 'LABPLAY', ‘LABPLAY Store',  'The Website', may be interchangeable in this document. They all mean Bal Interior Limited.

In these Terms and Conditions, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.


2. Cancellation and Returns

You can cancel your order anytime prior to dispatch and up to 2 days after the goods are delivered. Simply return the goods with a return authorisation form and original packaging to us, and we'll offer a refund (minus restocking fee if the item has been dispatched) based upon the original payment method within 5 days. Please note the following:

LABPLAY does not take title to returned items until the item arrives at our return address.

You do not have the right to cancel your order if it contains specially ordered items (stock ordered upon request), or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

Goods must be returned in its original condition with all accessories, packaging, instructions and any other items included with it at time of sale (including free gifts). You must take reasonable care of the goods and return them in its original and undamaged condition.

Gift cards, personalised and custom made items cannot be returned.

Restocking fees are applicable for goods that have been dispatched, and the rates are following:

  • Handbags: 25% of goods price

  • Clothing: 40% of goods price

  • Others: 25% of goods price


3. The Contract

The Contract shall be based on these Terms and Conditions to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the buyer.

No terms and conditions contained in the confirmation of order, purchase order or other document of the buyer will form part of the Ccontract.

When you place an order to purchase a product from LABPLAY, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents the purchase of a product which is accepted by us when we send e-mail confirmation of a dispatched product (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail do not form part of that Contract. 


4. Pricing and availability

We list availability information for products sold by us on the website, and on each product information page. Beyond what we say on that page or on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

We cannot confirm the price of an item until you order

Despite our best efforts, a small number of the hundreds of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we refund the over-charged amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel and refund your order and notify you of such cancellation.


5. Delivery

Any dates specified by LABPLAY for delivery of the goods are intended to be an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time.

Subject to the other provisions of these Terms and Conditions, LABPLAY shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Nor will any delay entitle the buyer to terminate or rescind the contract unless the delay exceeds 60 days.


6. Risk and ownership of the goods

All items purchased from LABPLAY are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Ownership of the goods shall not pass to the buyer until LABPLAY has received full, cleared funds of the sum due to LABPLAY for purchased goods, and all other sums which are or may become due to LABPLAY from the buyer on any account.

Until ownership of the goods have passed to the buyer, the buyer shall:

hold the goods on a fiduciary basis as the Company's bailee;

store the goods separately from all other goods in such a way that they remain identifiable as the Company's property;

not destroy or deface any identifying marks on the goods or packaging;

keep the goods in satisfactory condition, as noted on the Company's policy, and hold any proceeds that may come from the Company's insurance in trust and not mix them with any other money


7. Payment

Payment of the goods shall be due at the time the Order Confirmation Email is sent. Invoices with payment overdue by 2 days or longer may be cancelled by LABPLAY.

Payment shall not be deemed to have taken place until the receipt from the Company has been issued.


8. Customs

By purchasing a product through the Site, customers outside of Hong Kong authorise LABPLAY to make arrangements for clearance of customs on their behalf for the products they have ordered.

When ordering goods from LABPLAY, overseas (outside Hong Kong) deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, unless an Import Handling Charge is included in the price of the goods. Customs policies vary widely from country to country, so you should contact your local Customs officer for further information. Additionally, please note that when ordering from LABPLAY from outside Hong Kong, you are considered the sole importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


9. Warranties

Unless in the case where the goods come with defects, no warranty for ALL items from LABPLAY. The report for defects when arrived need to be made within 2 days after item arrived with image supporting for claiming such warranties. LABPLAY will decide for the refund or replacement made once the item has been returned to LABPLAY's warehouse in same condition LABPLAY sent.


10. Product Descriptions

LABPLAY attempts to be as accurate as possible. However, LABPLAY does not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. If a product offered by LABPLAY is not as described, your sole remedy is to return it in unused condition.


11. Children

LABPLAY does not sell products to persons under the age of 18, although we do sell children's products for purchase by adults. If you are under 18, you may use LABPLAY only with the involvement of a parent or guardian.


12. Electronic communications

When you visit LABPLAY or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


13. Losses and Limitation of Liability

The Company's liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the total value of the goods delivered under the terms and LABPLAY shall, under no circumstances, be liable to the buyer for any consequential, indirect or economic loss or damages.


14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Sales at any time. You will be subject to the policies of Terms of Use and Terms of Conditions of Sales in force at the time that you use the website or when you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


15. Events beyond our reasonable control (Force Majeure)

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If either party is subject to an event of Force Majeure, that is circumstances outside of reasonable control (including, but not limited to war, fire, industrial disputes or civil commotion) the other party must be notified and the first party's obligations under these Terms shall be suspended until the other party is notified that such an event has ended.


16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights in any other situation where you breach these conditions.


17. Governing law and jurisdiction

If any part of these Terms and Conditions is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms and Conditions. They will otherwise remain in full force and effect.

These Terms and Conditions shall be governed by and interpreted according to Hong Kong SAR Law and the parties submit to the exclusive jurisdiction of the Hong Kong SAR Courts.


18. Our details

LABPLAY is the trading names for Bal Interior Limited incorporated in Hong Kong.

Questions about the Terms of Service should be sent to us at the page of contact us.


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